Basement Flooding and Sewer Back-up Prevention

flooded basement

Learn how you can help prevent flooding in your home.

Plumbing Rebate Program

Important Notice - Beware of Phone Scams for the Plumbing Protection Rebate Program (March 21, 2024)

It has come to our attention that homeowners have been contacted by individuals posing as City employees asking to inspect or install flood protection devices such as sump pumps and backwater valves.

The City of Markham does not contact homeowners directly for such requests.

If you receive any of these scam phone calls, please contact Markham Waterworks at 905.477.5530 or customerservice@markham.ca


Downspout Disconnection


Disconnecting your downspout can help prevent flooding in your home.

Basement flooding may be the result of rainwater or a sanitary sewer or drain blockage. It should be reported to the Waterworks Division. Staff will investigate and advise property owners how to proceed. Only City staff is authorized to inspect and fix blockages on City property. If the blockage is located on private property then the cost of inspection and repairs is the responsibility of the property owner. To help prevent drain blockages never pour grease down the drain, or use a food waste disposal unit (garburator). Learn more ways to protect your home and your pipes.

Flood Info Brochure (PDF)


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